Common FAQ

What do I do if my system fails to boot-up or hangs at POST?

The first thing to do is to shut down the system and clear CMOS with a jumper. Then check all hardware devices systematically, including CPU, RAM, Graphics card and power supply. Check that your CPU, RAM and Graphics card are supported by your system (Memory module and Graphics card support list is only available for XPC). If you are still unable to resolve this issue, please contact your local reseller/retailer (point of purchase) for more directions, and if necessary send it in for service.

Service Center Info

Hot Line : 886-2-8792-6168
Hours : Monday through Friday 09:00 to 12:00
13:00 to 18:00 Taiwan Time (GMT+8)
E-mail : Tech Support Form